The fastest way to reach Georgetown 24/7 Plumbing in Georgetown, KY is the phone. A person answers at any hour, takes your address and sends a licensed plumber when one is available. We do not use online forms, so there is nothing to type and nothing to wait on.
This page covers when to call, what to have ready, and what happens after you hang up. Read it once now, before something breaks, and the call itself will go faster.
Safety first: when 911 comes before us
Call 911 first if anyone is hurt. When you smell gas, get out of the building right away and ring Columbia Gas of Kentucky's emergency line, or 911, once you are outside. Leave the lights alone and hold off on calling any plumber until you are somewhere safe.
Water near the electrical panel is the other case that puts safety ahead of repair. Stay out of the room and shut off power at the panel only if you can reach it dry.
What to have ready before you dial
A short call is a faster call. These details help dispatch decide how urgent the problem is.
- The street address, including the nearest cross street.
- What is leaking, backing up or not working.
- Where the water is going and how fast.
- Whether you have found and closed the main shutoff.
- Whether anyone is hurt or you smell gas.
- Whether the property is a house, rental or business.
- A good number to reach you if the call drops.
Need a plumber now?
A person answers the 24/7 line, every day of the year.
When to call right now, and when to wait for daylight
The 24/7 line is for problems that cause damage or hazard. Others can take a same-day appointment when available.
| Situation | Call now | Can wait for the day |
|---|---|---|
| Pipe is spraying or flooding | Yes | No. |
| Sewage rises in a tub or floor drain | Yes | No. |
| Water heater is leaking onto the floor | Yes | No. |
| A faucet drips | No | Yes. |
| One drain runs slowly | No | Yes. |
What happens after the call
Here is the sequence, from your side of the phone.
You get instructions
We tell you how to limit damage while you wait, such as closing the main valve or draining pipes.
A plumber is assigned
Dispatch sends a licensed plumber as soon as one is free. We do not promise a fixed arrival window.
You hear the price
After the plumber has looked at the problem, you get a clear price before work starts.
Work begins only when you agree
If you decline, you decline. If you agree, repairs start and the plumber explains what was done.
Our office and how to reach it
The business address and a map appear on this page for reference, so you know we are a real Georgetown operation. The office address is listed for reference, so please call first. Visits are not walk-in unless we tell you otherwise.
There is no email prompt and no message box on this page, because phone calls get answered faster. If you reach a voice prompt, stay on the line.
Who we reach
Dispatch covers Georgetown and the rest of Scott County, plus Midway, Stamping Ground and Sadieville. Midway has its own page at plumber in Midway, KY, and the whole list is on our service area page. Not sure about your address? Ask on the call.
For a rundown of the jobs we take, see our services. If you want to know who we are before you call, read about us.
Know your shutoff before the night you need it
The main valve is usually near the water meter or where the line enters the house. Find it now, turn it once to make sure it moves, and tell everyone in the house where it is.
If it will not turn, say so when you call. We will tell you what else you can do while a plumber is on the way.
Common questions
No. We take every request by phone. A person answers at any hour.
Visits are not walk-in unless we tell you otherwise. The office address is listed for reference, so please call first.
Stay on the line or call again. If water is flowing and you cannot reach us, close the main valve, then keep trying.
Yes. Someone picks up around the clock, on weekends and on holidays.
Where the local facts come from
According to these primary sources, which this page relies on for local facts, permit rules and published guidelines:
Where we are based
Georgetown 24/7 Plumbing is based at 1031 Lexington Rd, Georgetown, KY 40324. Email contact@247plumbergeorgetownky.com for non-urgent questions. For anything urgent, call.